Frequently Asked Questions


1. How do I apply for a Gift Card?

2. Can the Gift Card be ordered by telephone?

3. How long can I stay per visit? What is it include?

4. How can I get my gift card after purchase?

5. What is the joining age?

6. What is the cost of the Gift Card? What payment types do you accept?

7. When will my credit card be charged?

8. How can I load value on my Gift Card?

9. How do I purchase more than one card?

10. Can I change the bonus after purchase the Gift Card?

11. Can I enter a lounge without my Gift Card?

12. What is your accompany guest policy for access into a lounge?

13. What is your policy for taking children into a lounge?

14. How do I view my lounge visits?

15. How do I obtain my PIN or password?

16. Can I replace my lost, damage or expired card?

17. Can I update my personal details online?

18. When will I get my Asia Miles after the purchase of the Gift Card?

19. What additional benefits could Gift Card offer me?

20. What lounges can I access with Gift Card?

1. How do I apply for a Gift Card?
In order to apply for a Gift Card, we invite you to visit our web site at: www.plaza-network.com/giftcard where you can apply online. Whereas your Gift Card will be issued to you when you make your first visit within six (6) months from your purchase date at one of our Plaza Premium Lounge and it is valid for one(1) year since the card activation. Payment must be settled by valid credit card.

2. Can the Gift Card be ordered by telephone?
At this time, the Gift Card can only be ordered online at www.plaza-network.com/giftcard or at any of our participating Plaza Premium Lounge with payment settled by credit card.

3. How long can I stay per visit? What is it include?
You can enjoy up to 3 hours lounge use per visit. Lounge use package is inclusive of a hot shower with full amenities provided, all day food & non-alcoholic beverages, internet access, laptop plug, comfortable sofas, Int'l newspapers & magazines, Int'l TV channels and secure left luggage area. Private Resting Area is NOT included (facilities vary among locations).

4. How can I get my gift card after purchase?
Gift Card will be issued to you when you make your first visit within six (6) months from your purchase date at one of our Plaza Premium Lounge and it is valid for one(1) year since the card activation. Please bring along the confirmation letter for gift card collection.

5. What is the joining age?
Gift Card is open to all persons 18 years of age or older.

6. What is the cost of the Gift Card? What payment types do you accept?
The cost of the Gift Card will depend on the numbers of visits. We accept Visa, MasterCard and American Express. This card fee is non-refundable and is for duration of one(1) year after card activation.
- USD98 (tax included) for one (2) Visits
- USD219 (tax included) for five (5) Visits
- USD349 (tax included) for ten (10) Visits

7. When will my credit card be charged?
When you order online, your credit card will be charged upon confirmation of purchase.

8. How can I load value on my Gift Card?
Cardholders are strongly advised to renew their Gift Card before expiry. All cards will expired after one (1) year from the date of card activated or the date renewed. You can login to your membership account www.plaza-network.com/giftcard with your card and pin number, then you can select the "Top Up" services. For return purchase, you can enjoy 10% discount topping up 2 visits, 5 visits or 10 visits.

9. How do I purchase more than one card?
You can purchase up to ten (10) Gift Cards per single transaction. To purchase larger orders, please email us at [email protected], where our staff will be pleased to assist you.

10. Can I change the bonus after purchase the Gift Card?
No, you need to decide and select one of the bonuses when you purchase the Gift Card. The validity of the privileges will be valid for 180 days after the card activated date and is subject to availability.

11. Can I enter a lounge without my Gift Card?
No. You are required to present the Gift Card to our lounge staff in order to gain entry to a lounge.

12. What is your accompany guest policy for access into a lounge?
You can bring along friends or guests to join you in a lounge by using your Gift Card. When you enter the lounge, our lounge staff will deduct your guests' visits at your Card. A receipt will be given to you and it is your responsibility to check the balance before signing.

13. What is your policy for taking children into a lounge?
Children below 2 years old are free of charge.

14. How do I view my lounge visits?
You can log-in to your membership account www.plaza-network.com/giftcard with your card and pin number where you can review your lounge visits record and the balance of lounge usage.

15. How do I obtain my PIN or password?
Upon receipt of your activated Gift Card, you can scratch off the security code at the back of your card and you can obtain the PIN number. Please login to your account and change the password when you first access to your account. Alternatively, you can retrieve your password by using the 'Forgotten Password' link at the time of logging in.

16. Can I replace my lost, damage or expired card?
If your Gift Card has been lost, misplaced or stolen, please call our Customer Service Center at 852-3960 1396 between the hours of 09:00 and 18:00 (GMT +8) or email to [email protected] Replacement of Gift Card will take at least 15 working days and administration fee of USD49 is required.

17. Can I update my personal details online?
Yes, you can update your personal details at www.plaza-network.com/giftcard by log-in to your online account with valid card number and pin.

18. When will I get my Asia Miles after the purchase of the Gift Card?
If you choose Asia Miles as your bonus, Asia Miles shall credit to your account 4 to 6 weeks after payment is accepted and card is activated.

19. What additional benefits could Gift Card offer me?
Don't forget to present your Gift Card to enjoy 10% discount off upon consuming services at below following service locations:

Organic Massages & Spa Treatments, Hair & Beauty Services
- Wellness Spa & Salon (Terminal 1), Hong Kong International Airport
- Wellness Spa & Salon (Terminal 2), Hong Kong International Airport

Organic Massages & Spa Treatments
- Wellness Spa (Terminal 2), Singapore Changi Airport

Below benefits cannot be used in conjunction with other promotional offers. Services are subject to availability and advance booking is preferred. For more details, please check with our staff at designated lounge.

20. What lounges can I access with the Gift Card?

Eligible Locations:

Greater China
Hong Kong International Airport (HKG)
- Plaza Premium Lounge (West Hall, Departures level, Terminal 1)
- Plaza Premium Lounge (East Hall, Departures level, Terminal 1)
- Plaza Premium Lounge (Arrival Hall, Terminal 2)

Macau International Airport (MFM)
- Plaza Premium lounge (Mezzanine Level)

Shanghai Pudong International Airport (PVG)
- No.77 China Eastern Plaza Premium Lounge (International Departures, Terminal 2)

Taiwan Taoyuan International Airport (TPE)
- Plaza Premium Lounge (Terminal 1 Zone C)
- Plaza Premium Lounge (Terminal 1 Zone D)
- Plaza Premium Lounge (Terminal 2 Zone A1)
- Plaza Premium Lounge (Terminal 2 Zone A)

Singapore
Singapore Changi Airport (SIN)
- Plaza Premium Lounge (Departure level , Terminal 1)
- BLOSSOM - SATS and Plaza Premium Lounge (T4, International Departures)

Malaysia
Kota Kinabalu International Airport (BKI)
- Plaza Premium Lounge (International Departures, Terminal 1)
- Plaza Premium Lounge (Domestic Departures, Terminal 1)

Kuala Lumpur International Airport (KUL)
- Plaza Premium Lounge (Mezzanine Floor, Satellite Building)
- Plaza Premium Lounge (International Departure, klia2)
- Plaza Premium Lounge ([email protected])
- Plaza Premium Lounge/ Wellness Spa (klia2)

Kuching International Airport (KCH)
- Plaza Premium Lounge (Domestic Departures)

Penang International Airport (PEN)
- Plaza Premium Lounge (Domestic Departures)
- Plaza Premium Lounge (International Departures)

Indonesia
Soekarno–Hatta International Airport (CGK)
- Plaza Premium Lounge (International Departures, Terminal 3)

Cambodia
Phnom Penh International Airport (PNH)
- Plaza Premium Lounge (Mezzanine Floor, International Departures)

Siem Reap International Airport (REP)
- Plaza Premium Lounge

Philippines
Mactan Cebu International Airport (CEB)
- Plaza Premium Lounge (International Pre-Departures)

Australia
Brisbane Airport (BNE)
- Plaza Premium Lounge

Melbourne Airport (MEL)
- Plaza Premium Lounge (International Departures, Terminal 2)

Sydney Airport (SYD)
- SkyTeam Exclusive Lounge operated by Plaza Premium (International Departures, Terminal 1)

Maldives
Velana International Airport (MLE)
- Wellness (Ground Level, International Arrivals)

India
Kempegowda International Airport (BLR)
- Plaza Premium Lounge (Domestic Departures)
- Plaza Premium Lounge (International Departures)

Rajiv Gandhi International Airport (HYD)
- Plaza Premium Lounge (International Departures)
- Plaza Premium Lounge (Domestic Departures)
- Plaza Premium Lounge (International Arrivals)

Indira Gandhi International Airport (DEL)
- Plaza Premium Lounge (Domestic Departures, Airside, Terminal 1D)
- Plaza Premium Lounge (Domestic Departures, Landside, Terminal 1D)
- Plaza Premium Lounge (Domestic Departures, Terminal 2)
- Plaza Premium Lounge (Lounge A, International Departures, Terminal 3)
- Plaza Premium Lounge (Lounge B, International Departures, Terminal 3)
- Plaza Premium Lounge (International Arrivals, Terminal 3)
- Plaza Premium Lounge (Domestic Departures, Terminal 3)
- Plaza Premium Lounge (Domestic Arrivals, Terminal 3)

Canada
Edmonton International Airport (YEG)
- Plaza Premium Lounge (U.S. Departures)
- Plaza Premium Lounge (Domestic/International Departures)

Toronto Pearson International Airport (YYZ)
- Plaza Premium Lounge (US Transborder, Terminal 1)
- Plaza Premium Lounge (Domestic Departures, Terminal 1)
- Plaza Premium Lounge (International Departures, Terminal 1)
- Plaza Premium Lounge (Domestic Departures, Terminal 3)
- Plaza Premium Lounge (International Departure, Terminal 3)
- Plaza Premium Lounge (US Transborder, Terminal 3)

Vancouver International Airport (YVR)
- Plaza Premium Lounge (International Departures)
- Plaza Premium Lounge (Domestic Departures)
- Plaza Premium Lounge (Domestic Departures, Pier C)
- Plaza Premium Lounge (U.S. Departures)

Winnipeg Richardson International Airport (YWG)
- Plaza Premium Lounge (Domestic/International Departures)

United Kingdom
London Heathrow Airport (LHR)
- Plaza Premium Lounge (Terminal 2A Departures)
- Plaza Premium Lounge (Terminal 2 Arrivals)
- Plaza Premium Lounge (Terminal 4 Departures)
- Plaza Premium Lounge (Terminal 4 Arrivals)
- Plaza Premium Lounge (Terminal 5 Departures)

Italy
Leonardo da Vinci–Fiumicino Airport (FCO)
- Plaza Premium Lounge (International Departures, Extra Schengen Area, Terminal 3)

United Arab Emirates
Abu Dhabi International Airport (AUH)
- Plaza Premium Lounge - Al Reem (International Departures, Terminal 1)
- Plaza Premium Lounge - Al Dhabi (International Departures, Terminal 1)
- Plaza Premium Lounge - Al Ghazal (International Departures, Terminal 2)

Oman
Muscat International Airport (MCT)
- Plaza Premium Lounge (International Departures)
- Plaza Premium Lounge (International Arrivals)

Salalah International Airport (SLL)
- Plaza Premium Lounge (International Departures)

Saudi Arabia
Riyadh King Khalid International Airport (RUH)
- Plaza Premium Lounge (Departures, Terminal 1)

King Fahd International Airport (DMM)
- Plaza Premium Lounge (Departures)

Brazil
Rio de Janeiro RIOgaleão - Tom Jobim International Airport (GIG)
- Plaza Premium Lounge (Domestic Departures, Terminal 2)
- Plaza Premium Lounge (International Departures, Terminal 2)
- Plaza Premium Lounge (Arrivals, Terminal 2)