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Ref No. MFM00002
Location Macau
Department Operations


  • Ensures the delivery of brand promise and provides exceptional guest service at all times.
  • Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
  • Maintains positive guest and colleague interactions with good working relationships.
  • Establishes a rapport with guests maintaining good customer relationships.
  • Ensures that minimum brand standards have been implemented.
  • Works closely with Lounge Supervisor in a supportive and flexible manner, focusing on the overall success of PPL and the satisfaction of lounge guests.
  • Maintains par stocks of all equipment and guest supplies as required.
  • Seats, takes orders and serves food and beverage to guest according to the established sequence and procedures. (VIP Room Service)
  • Have a thorough knowledge and understanding of all food and beverage items in the menu / buffet and the ability to recommend Food and Beverage combinations.
  • Attends and contributes to all training sessions and meetings as required.
  • Exercises responsible behaviour at all times and positively representing PPL.
  • Understands of and adhere to the company rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health and safety.
  • Ensures high standards of personal presentation and grooming.
  • Carries out any other reasonable duties and responsibilities as assigned.
  • Undertakes other jobs assigned by superior(s) from time to time.



  • High school graduated or above
  • Relevant experiences in hotel or catering is an advantage
  • Outgoing, presentable with good interpersonal and communication skills
  • Good command of spoken and written English, Mandarin and Cantonese
  • Able to work independently and under pressure
  • Shift duties are required