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Ref No. LHR00031
Location London
Department Operations


  • Assist Guests in a friendly manner
  • Carry out all cleaning duties in the shower rooms, toilets, suite rooms and massage rooms
  • Replenish guest amenities, toiletries and towels in a timely manner
  • Ensure sufficient stock levels of amenities and toiletries are available. Keep storage properly
  • Empty and clean all litter bins
  • Ensure the services, hygiene, cleanliness and tidiness of the Lounge achieve total customer satisfaction and meet company standards
  • Use of cleaning products in a safe manner
  • To follow cleaning procedures including use of equipment
  • Health & safety in the workplace including Control of Substances Harmful to Health (COSHH)
  • Able to work individually and as part of a team
  • Any other duties assigned within the scope of the position
  • Reporting any room damage or breakages to your supervisor at huddle meetings so that rooms can be repaired
  • Keeping public areas clean and tidy
  • Reporting early if cleaning equipment and stock is running low
  • Learning and following procedures for linen, security, keys, lost property and stock
  • Working as part of a team, helping others out when required



  • Previous experience within a position in the hotel/hospitality sector
  • Excellent interpersonal and presentation skills
  • Able to build and maintain relationships with internal and external guests
  • Eager to learn, positive and energetic personality
  • Be organised and motivated
  • Able to remain calm under pressure
  • Possess a fair command of English and have fair communication skills, both written and verbal
  • Able to work flexible hours
  • Punctuality and regular and reliable attendance
  • Honesty and Integrity