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Duty Manager
Ref No. LHR00028
Location London
Department Operations
Description

Responsibilities:

  • Lead the Service, F&B and Cleaning teams to operate the Lounge
  • Oversee day-to-day operations to deliver high level of service for our Guests consistently
  • Handle administration duties include staff roster and duty assignments
  • Resolve personnel problems, hire new staff, and evaluate staff performance
  • Contribute ideas and develop innovative programmes to enhance customer satisfaction
  • Prepare various business reports and participate in ad-hoc assignments
  • Undertake a busy and fast paced role with varied duties
  • Monitor and ensure quality of food, guest services, hygiene, cleanliness and tidiness achieve total customer satisfaction and meet company standards
  • Review work procedures and operational problems in order to determine ways to improve the services, performance and safety
  • Co-organize and direct staff training programs with the training department, resolve personnel problems, hire new staff, and evaluate employee performance
  • Handle and resolve issues or complaints in a professional manner
  • Ensure the quality of food, guest services, hygiene, cleanliness and tidiness of the Lounge achieve total customer satisfaction and meet company standards
  • Any other request within the scope of the position

 

Requirements:

  • Previous management experience in the hotel/hospitality sector
  • Calm, efficient and organized
  • Excellent personal presentation and communication skills
  • A passion for delivering exceptional levels of Guest service
  • Ability to listen and respond to both guest and colleagues needs
  • Multi-lingual an asset
  • Accountable and resilient
  • Ability to work under pressure
  • Flexibility to respond to a range of different work situations
  • Knowledge of health and safety including food hygiene standards
Benefits