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Waiter/ Waitress
Ref No. LHR00027
Location London
Department Operations


  • Greet and assist guests in a friendly manner
  • Serve food and beverages to guests in the service areas
  • Replenish food and beverages in the food counters and refrigerators in a timely manner
  • Ensure sufficient stock levels of amenities are available
  • Serve liquors or beverages to guests in the Lounge
  • Clean glasses, utensils, equipment, service areas, and tables
  • Prepare and mix ingredients, for any cocktails/drink combinations requested by the guest
  • Tables to be kept clean and tidy at all times and all dishes removed in a timely manner
  • Wipe clean and disinfect all glasses, door panels, wall panels, counters, directory boards and other public surfaces
  • Ensure the services, hygiene, cleanliness and tidiness of the Lounge achieve total customer satisfaction and meet company standards
  • Any other request within the scope of the position
  • Create memorable experiences for our guests with professionalism and passion
  • Work in various locations in LHR
  • Manage and anticipate guest expectations to provide a personalised service
  • Set up and clearing of Food & Beverage outlets and stations
  • Provide knowledgeable menu advice offering suggestions and recommendations
  • Ensure timely delivery from order to service
  • Operate point of sales system
  • Effective and consistent communication


  • Previous experience within a position in the hotel/hospitality sector
  • Excellent interpersonal and presentation skills
  • Able to build and maintain relationships with internal and external guests
  • Eager to learn, positive and energetic personality
  • Be organised and motivated
  • Able to remain calm under pressure
  • Possess a good command of English and have good communication skills, both written and verbal
  • Able to work flexible hours
  • Punctuality and regular and reliable attendance.
  • Honesty and Integrity