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Executive / Head Housekeeper
Ref No. LHR000033
Location London
Department Operations


  • Responsible for the cleanliness, orderliness and appearance of the Hotel and Lounges
  • Supervises all housekeeping employees
  • Involved in the hiring of new employees as required
  • Ensure all company policies and procedures are implemented and followed through
  • Manage all aspects of performance reviews, to include promotions, disciplinary actions with support from HR
  • Plan the work for the housekeeping department and distributes assignments accordingly
  • Prepare schedules and supervise workloads during shifts
  • Evaluate the job performance of the colleagues, use observation reports where applicable
  • Develop and implement Housekeeping systems and procedures then design training programmes around these standards and policies, including H&S and COSHH
  • Maintain master key control
  • Maintain and monitor a time log book for all Housekeeping colleagues against time and attendance reports
  • Devise duties and check sheets then distribute accordingly
  • Countersign and conduct spot checks to ensure checklists are being completed and standards are being adhered too
  • Approve all supply requisitions related to Housekeeping, i.e. linen, towels, bathroom amenities etc. and submit for final approval to your manager
  • Maintain the Uniform store with processes in place to issue and track uniform
  • Ensure that the standards are maintained, with rooms being made to company standard
  • Prepare the Annual Housekeeping budget with Operations Manager
  • Maintain a par stock for guest supplies, cleaning supplies, linen and uniform
  • Organize inventories with Accounts and General Store for linen, uniform and fixed assets
  • Pay particular attention while organizing pest eradication activities
  • Maintain a lost and found process within the Housekeeping department and be responsible for the tracking of all lost and found items
  • Prepare reports for management information
  • Assist Purchase department in selecting suppliers for items related to Housekeeping
  • Resolves guest problems quickly, efficiently and courteously
  • Organize on the job training and evaluate its effectiveness
  • Daily inspection of public areas and employee areas
  • Daily briefing of Supervisors
  • Coordinating the preventative maintenance schedule of rooms, public areas and lounges with maintenance colleagues
  • Perform any other duties requested by management



  • Previous management experience in a similar position in the hotel/hospitality sector with a minimum of 3 years preferred
  • Attainment of Degree or Diploma in hospitality management useful
  • Calm, efficient and organized
  • Excellent personal presentation and communication skills
  • A passion for delivering exceptional levels of Guest service
  • Ability to listen and respond to both guest and colleagues needs
  • Multi-lingual an asset
  • Accountable and resilient
  • Ability to work under pressure
  • Flexibility to respond to a range of different work situations
  • Strong time management skills and ability to prioritize work
  • Strong Microsoft office skills, specifically excel
  • Knowledge of health and safety an asset