Following on from a career in investment banking, Founder and CEO Mr. Song Hoi-see launched his own business which found him flying economy class and without the airport lounge privileges he had previously enjoyed. He found the travel experience to be lacking, struggling to work effectively while on the go.

Identifying a gap in the market, Mr. Song launched the first Plaza Premium Lounge at Hong Kong International Airport and Kuala Lumpur International Airport in 1998. This was the world’s first independent airport lounge. Open to all travellers regardless of airline or travel class, the service-oriented Plaza Premium Lounge concept was driven by a heartfelt desire “to do something for the majority”. Through his initiative and vision, Mr. Song has changed the perception that airport lounges should be reserved for premium travellers only.

With more than 20 years of unrivalled experience offering premium airport services, Mr. Song has led Plaza Premium Lounge Management Limited to be the benchmark for airport value-added services. The company’s services now range from designing, operating and managing premium airport lounges, both independent and on behalf of airlines, transit hotels, private relaxation suites, meet and greet services, dining concepts, business and conference centres and limousine services.

The company now operates in more than 160 locations in 37 airports globally, and counts over 5,000 employees. The success of the business model has prompted airport authorities around the world to open their doors to independent lounge facilities and value-added airport services as part of a bid to enhance the overall traveller experience as well as airport service quality.