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The Company

Plaza Premium Lounge is a global service brand headquartered in Hong Kong, as well as the industry leader in Premium Airport Services. Our goal is to make your airport experience seamless and effortless, and through our hearty services, we change the perception of travel at the airport.

Our Premium Airport Services include:

Our Founder

Following on from a career in investment banking, Founder and CEO Mr. Song Hoi-see launched his own business which found him flying economy class and without the airport lounge privileges he had previously enjoyed. He found the travel experience to be lacking, struggling to work effectively while on the go.

Identifying a gap in the market, Mr. Song launched the first Plaza Premium Lounge at Hong Kong International Airport and Kuala Lumpur International Airport in 1998. This was the world’s first independent airport lounge. Open to all travellers regardless of airline or travel class, the service-oriented Plaza Premium Lounge concept was driven by a heartfelt desire “to do something for the majority”. Through his initiative and vision, Mr. Song has changed the perception that airport lounges should be reserved for premium travellers only.

With more than 20 years of unrivalled experience offering premium airport services, Mr. Song has led Plaza Premium Lounge Management Limited to be the benchmark for airport value-added services. The company’s services now range from designing, operating and managing premium airport lounges, both independent and on behalf of airlines, transit hotels, private relaxation suites, meet and greet services, dining concepts, business and conference centres and limousine services.

The company now operates in more than 160 locations in 37 airports globally, and counts over 5,000 employees. The success of the business model has prompted airport authorities around the world to open their doors to independent lounge facilities and value-added airport services as part of a bid to enhance the overall traveller experience as well as airport service quality.

Core Values



Excellent Service


Teamwork


Innovation

Airline & Airport Partners

Milestones

  • 2016
  • 2015
  • 2014
  • 2013
  • 2012
  • 2011
  • 2010
  • 2009
  • 2008
  • 2007
  • 2006
  • 2005
  • 2004
  • 2002
  • 2001
  • 1999
  • 1998
  1. Management of Cathay Pacific lounge, Cathay Pacific Airways, London Heathrow Airport
  2. Star Alliance Lounge, RIOgaleão - Tom Jobim International Airport - International Departures, Terminal 2
  3. Aerotel Rio de Janeiro , RIOgaleão - Tom Jobim International Airport, Rio de Janeiro – International Departures, Terminal 2
  4. Plaza Premium Lounge, Vancouver International Airport - Domestic Departures (Pier C)
  5. Plaza Premium Lounge, RIOgaleão - Tom Jobim International Airport - Domestic Departure, Terminal 2
  6. Plaza Premium Lounge, RIOgaleão - Tom Jobim International Airport - International Departure, Terminal 2
  7. Plaza Premium Lounge, RIOgaleão - Tom Jobim International Airport - Car Park Building, Terminal 2
  8. Plaza Premium Lounge Zone C&D, Taiwan Taoyuan International Airport, Taiwan – Departures, Terminal 1
  9. Plaza Premium Lounge Zone A1, Taiwan Taoyuan International Airport, Taiwan – Departures, Terminal 2
  10. Plaza Premium Lounge, Brisbane Airport , Australia – Departures, International Terminal
  11. Management of Cathay Pacific lounge, Cathay Pacific Airways, Vancouver International Airport
  12. Management of The Pier, The Wing and The Cabin lounges, Cathay Pacific Airways, Hong Kong International Airport
  13. Management of King David Lounge, El Al Israel Airlines, Terminal 4 of London Heathrow Airport, UK – International Departures
  14. Plaza Premium Lounge, Siem Reap International Airport - International Departures
  15. Plaza Premium Lounge, Phnom Penh International Airport, Cambodia - International Departures
  1. Management of SilverKris Lounges, Singapore Airlines, Hong Kong International Airport – International Departures
  2. Plaza Premium Lounge, Winnipeg James Armstrong Richardson International Airport - International Departures
  3. Plaza Premium Lounge, Salalah International Airport - International Departures
  4. SkyTeam Exclusive Lounge, Hong Kong International Airport – Departure, Terminal 1
  5. Plaza Premium Lounge, Shanghai Pudong International Airport, China – Departures, Terminal 2
  6. Plaza Premium Lounge Management Limited officially rebranded as Plaza Premium Group
  7. Plaza Premium Lounge, Singapore Changi Airport, Singapore – Departures, Terminal 1
  8. Plaza Premium Lounge, London Heathrow Airport, UK – Departures, Terminal 4
  9. Plaza Premium Lounge, Vancouver International Airport, Canada – Upgrade of Domestic Departures
  10. Management of SilverKris Lounges, Singapore Airlines, Hong Kong International Airport
  11. American Express Lounge in partnership with Plaza Premium, Sydney Kingsford Smith International Airport, Australia - International Departures, Terminal 1
  12. Plaza Premium Lounge, Sydney Kingsford Smith International Airport, Australia - International Departures, Terminal 1
  13. Management of Cathay Pacific Lounge, Cathay Pacific Airways, Manila Ninoy Aquino International Airport – International Departures
  14. Management of Cathay Pacific Lounge, Cathay Pacific Airways, Suvarnabhumi Airport – International Departures
  1. Plaza Premium Lounge, London Heathrow Airport, UK – Arrivals, Terminal 2 (The Queen’s Terminal)
  2. Al Reem Lounge by Plaza Premium Lounge, Abu Dhabi International Airport, UAE – International Departures, Terminal 2
  3. Day Hotel by Plaza Premium Lounge, Kempegowda International Airport, India - Domestic Departures
  4. Plaza Premium Lounge, Macau International Airport – Departures
  5. Plaza Premium Lounge, London Heathrow Airport, UK – Departures, Terminal 2 (The Queen’s Terminal)
  6. Plaza Premium Lounge, Kuala Lumpur International Airport, Malaysia – [email protected]
  7. Plaza Premium Lounge, Indira Gandhi International Airport (New Delhi) - Extension of Domestic Departures, Terminal 3
  8. TheBAR, Kuala Lumpur International Airport, Malaysia – Departures, klia2
  9. Plaza Premium Lounge, Kuala Lumpur International Airport, Malaysia – Departures, klia2
  10. The Green Market, Kuala Lumpur International Airport, Malaysia – Arrivals, klia2
  11. Wellness Spa and Salon, Kuala Lumpur International Airport, Malaysia – Departures, klia2
  12. Wellness Spa, Kuala Lumpur International Airport, Malaysia – Departures, Satellite Terminal
  13. Al Ghazal Lounge by Plaza Premium Lounge, Abu Dhabi International Airport, Abu Dhabi - International Departures, Terminal 2
  14. Al Dhabi Lounge by Plaza Premium Lounge, Abu Dhabi International Airport, Abu Dhabi - International Departures, Terminal 1
  15. Airport Hotel by Plaza Premium Lounge, Abu Dhabi International Airport, Terminal 1
  16. Plaza Premium Lounge, Vancouver International Airport - Renovation of International Departures
  17. Plaza Premium Lounge, Kempegowda International Airport, Bengaluru - Domestic Departures
  18. Plaza Premium Lounge, Kempegowda International Airport, Bengaluru - International Departures
  19. FoodPlaza, Hong Kong International Airport
  1. Plaza Premium Lounge (West Hall), Hong Kong International Airport
  2. Management of Cathay Pacific’s The Bridge Lounge in Hong Kong International Airport
  3. Management of Air France/ KLM Lounge in Hong Kong International Airport
  4. Wellness Spa, Singapore Changi Airport, Singapore
  5. Distinguished Visitor’s Lounge, Vancouver International Airport
  6. Plaza Premium Lounge, Kota Kinabalu International Airport, Malaysia – Domestic Departures
  7. Plaza Premium Lounge, Penang International Airport - International Departures
  8. Plaza Premium Lounge, Kuching International Airport, Malaysia - Domestic Departures
  9. Plaza Premium Lounge, Kota Kinabalu International Airport, Malaysia - International Departures
  1. Plaza Premium Lounge, Toronto Pearson International Airport, Canada - International Departures, Terminal 3
  2. Plaza Premium Lounge, Penang International Airport, Malaysia - Domestic Departures
  3. The Green Market Express, Singapore Changi Airport, Singapore
  4. Plaza Premium Lounge, Edmonton International Airport, Canada - Domestic Departures
  5. Management of Royal Silk Lounge, Thai Airways, Kuala Lumpur International Airport - International Departures
  6. Management of Cathay Pacific Lounge, Cathay Pacific Airways, Kuala Lumpur International Airport - International Departures
  7. Meet & Greet Services, Singapore Changi Airport – All Terminals
  8. Management of Silver Kris Lounge, Singapore Airlines, Kuala Lumpur International Airport
  9. Nap & Shower Lounge, Indira Gandhi International Airport (New Delhi) - Domestic Departures, Terminal 1
  10. Plaza Premium Lounge, Edmonton International Airport, Canada - US Transborder
  1. Plaza Shuttle Service, Indira Gandhi International Airport – Terminal 3
  2. THE BAR, Langkawi International Airport - International Departures
  3. Plaza Premium Lounge, Langkawi International Airport - International Departures
  4. Management of Government VIP Lounge, Ibrahim Nasir International Airport (Malé)
  5. Wellness Spa & Salon, Hong Kong International Airport - International Departures, Terminal 1
  6. Plaza Premium Lounge, Ibrahim Nasir International Airport (Malé) - International Departures
  7. Plaza Premium Lounge, Indira Gandhi International Airport (New Delhi) - International Arrivals, Terminal 3
  8. Plaza Premium Lounge, Indira Gandhi International Airport (New Delhi) - Domestic Arrivals, Terminal 3
  9. Plaza Premium Lounge, Vancouver International Airport - US Departures
  1. Plaza Premium Lounge, Indira Gandhi International Airport (New Delhi) - International Departures, Terminal 3
  2. Plaza Premium Lounge, Indira Gandhi International Airport (New Delhi) - Domestic Departures, Terminal 3
  3. Plaza Premium Lounge, Muscat International Airport - International Arrivals
  4. Plaza Premium Lounge, Indira Gandhi International Airport (New Delhi) - International Departures, Terminal 3
  5. The Green Market, Singapore Changi Airport - International Departures, Terminal 2
  6. Business and Conference Centre, Hong Kong International Airport - Airport World Trade Centre, Terminal 2
  7. Plaza Premium Lounge (East Hall), Hong Kong International Airport - International Departures
  1. Management of Red Carpet Club, United Airlines, Hong Kong International Airport - Departures, Terminal 1
  2. Plaza Premium Lounge, Indira Gandhi International Airport (New Delhi) - Domestic Departures, Terminal 1
  3. Plaza Premium Lounge, Toronto Pearson International Airport - International Departures and Domestic Departures, Terminal 3
  4. Plaza Premium Lounge, Toronto Pearson International Airport - Domestic Departures, US Transborder, Terminal 1
  1. Plaza Premium Lounge, Senai International Airport (Johor) - International Departures
  2. Management of Toronto Pearson Lounge, Toronto Pearson International Airport - International Departures, Terminal 1
  3. Management of The Arrival, Cathay Pacific Airways, Hong Kong International Airport - Arrivals, Terminal 2
  4. Plaza Premium Lounge, Rajiv Gandhi International Airport (Hyderabad) - International Arrivals
  5. The Green Market, Hong Kong International Airport - Departures, Terminal 1
  6. Plaza Premium Lounge, Muscat International Airport - International Departures
  7. Plaza Premium Lounge, Hong Kong International Airport - Arrivals, Terminal 2
  8. Plaza Premium Lounge, Rajiv Gandhi International Airport (Hyderabad) - Domestic Departures
  9. Plaza Premium Lounge, Rajiv Gandhi International Airport (Hyderabad) - International Departures
  10. Airport World Trade Centre Club, Hong Kong International Airport - Airport World Trade Centre, Terminal 2
  11. Partnership with CIP lounges, Shanghai Pudong International Airport - Terminal 2
  12. Partnership with CIP Lounges, Beijing Capital International Airport – Terminal 3
  13. Plaza Premium Lounge, Singapore Changi Airport - International Arrivals, Terminal 3
  1. Plaza Premium Lounge, Kuala Lumpur International Airport - International Arrivals, Low Cost Carrier Terminal
  2. Wellness Salon & Spa, Hong Kong International Airport - Arrivals, Terminal 2
  3. Plaza Premium Lounge, Vancouver International Airport - Domestic Departures
  1. Partnership with CIP lounges, Shanghai Pudong International Airport
  1. Partnership with CIP lounges, Beijing Capital International Airport - Terminal 2
  2. Management of Royal Orchid Lounge, Thai Airways, Hong Kong International Airport - Departures, Terminal 1
  3. Plaza Premium Lounge (West Hall), Hong Kong International Airport - Departures, Terminal 1
  1. Management of CIP lounges, Guangzhou Baiyun International Airport - International Terminal
  2. Plaza Premium Lounge, Vancouver International Airport - International Departures
  1. Plaza Premium Lounge, Singapore Changi Airport - International Departures, Terminal 2
  1. Plaza Shower & Relaxation Lounge, Hong Kong International Airport - Departures, Terminal 1
  2. Plaza Premium Lounge (East Hall), Hong Kong International Airport - Departures, Terminal 1
  1. Plaza Hair & Beauty Salon, Hong Kong International Airport - Departures, Terminal 1
  1. Plaza Premium Lounge (West Hall), Hong Kong International Airport - Departures, Terminal 1
  2. Plaza Premium Lounge, Kuala Lumpur International Airport - International Departures

Awards List


2017
World Best Independent Airport Lounge - Skytrax 2017 World Airline Awards, Paris Air Show, France
2016
Extra Mile Outstanding Staff Award 2016 (Q2) - Extra Mile Programme, Singapore Changi Airport, Singapore
World’s Best Independent Airport Lounge - Skytrax 2016 World Airline Awards, Hampshire, UK
Superstar Commercial Partner of the Year 2016 – 5th Annual GMR-IGI Airport Award, Indira Gandhi International Airport, New Delhi, India
Hospitality Outlet of the Year 2016 (Terminal 1D) – 5th Annual GMR-IGI Airport Award, Indira Gandhi International Airport, New Delhi, India
Best Customer Service of the Year of Corporate Excellence Award - HKIA Customer Service Excellence Programme 2016, Airport Authority Hong Kong, Hong Kong
Outstanding Customer Service of Cross-company Excellence Award - HKIA Customer Service Excellence Programme 2016, Airport Authority Hong Kong, Hong Kong
Certificate of Appreciation of Individual Excellence Award - HKIA Customer Service Excellence Programme 2016, Airport Authority Hong Kong, Hong Kong
Gold Award - Talent from the Airport 2016, Airport Authority Hong Kong, Hong Kong
Outperforming Terminal Services (Plaza Premium Lounge Bangalore) - BIAL Pinnacle Awards 2016, Kempegowda International Airport, Bengaluru, India
Good Safety Suggestion Award - HKIA Airport Safety Recognition Awards, Airport Authority Hong Kong, Hong Kong
Most Improved Customer Service Award - United Airlines, Hong Kong
2015
The Most Helpful Company (Transport/ Travel/ Hotel Category) – Give Me 5 in the Airport 2015, Airport Authority Hong Kong, Hong Kong
Grand Winner of the Male Entrepreneur of the Year Award – Star Outstanding Business Awards (SOBA) 2015, Malaysia
World's Best Independent Airport Lounges – Skytrax World Airline Awards
- Plaza Premium Lounge - Hong Kong International Airport, Hong Kong
- Plaza Premium Lounge – Terminal 2, London Heathrow Airport, United Kingdom
- Plaza Premium Lounge - Vancouver International Airport, Canada
Extra Mile Outstanding Staff Award 2015 (Q2) - Extra Mile Programme, Singapore Changi Airport, Singapore
Extra Mile Outstanding Staff Award 2015 (Q1) - Extra Mile Programme, Singapore Changi Airport, Singapore
Individual Excellence Award - HKIA Customer Service Excellence Programme 2015, Airport Authority Hong Kong, Hong Kong
Corporate Excellence Award - HKIA Customer Service Excellence Programme 2015, Airport Authority Hong Kong, Hong Kong
Cross-company Excellence Award - HKIA Customer Service Excellence Programme 2015, Airport Authority Hong Kong, Hong Kong
Top Rated on Viator 2015 – Indira Gandhi International Airport, New Delhi, India
Hospitality Outlet of the Year 2015 – 4th Annual GMR-IGI Airport Award, Indira Gandhi International Airport, New Delhi, India
Out Performing Terminal Services - BIAL Pinnacle Awards 2015, Kempegowda International Airport, Bengaluru, India
Accident Prevention Measures Award 2015 - HKIA Airport Safety Recognition Awards, Airport Authority Hong Kong, Hong Kong
Best Safety Supervisor Award 2015 - HKIA Airport Safety Recognition Awards, Hong Kong
The Best Performer Award 2015 - HKIA Customer Services Campaign for Food Court Operators, Airport Authority Hong Kong, Hong Kong
Good Performer Award 2015 - HKIA Customer Services Campaign for Food Court Operators, Airport Authority Hong Kong, Hong Kong
2014
International Award – DHL/SCMP Hong Kong Business Awards 2014, Hong Kong
Most Improved Outlet - ASQ Survey, Indira Gandhi International Airport, India
You See You Act Passenger Safety Campaign - Airport Authority Hong Kong, Hong Kong
United Airlines Second Quarter 2014 Award - United Airlines, Hong Kong
Lounge of the Year Award – Plaza Premium Lounge (West Hall), Priority Pass, Hong Kong
Lounge of the Year Award – Plaza Premium Lounge (East Hall), Priority Pass, Hong Kong
Lounge of the Year North America Award - Priority Pass, Edmonton International Airport, Canada
Best of the Best Culinary Awards 2014, Golden Award (Seafood – Shrimp Category) - Hong Kong Tourism Board, Hong Kong
Best of the Best Culinary Awards 2014, Silver Award (Vegetables – Melon Category) - Hong Kong Tourism Board, Hong Kong
Corporate Excellence Award 2014 - Hong Kong International Airport Customer Service Excellence Programme 2014, Airport Authority Hong Kong, Hong Kong
Cross Company Excellence Award 2014 - Hong Kong International Airport Customer Service Excellence Programme 2014, Airport Authority Hong Kong, Hong Kong
Most Valuable Services Awards 2014 - Most Exclusive Premium Lounge Award, Hong Kong
Best Safety Supervisor Award 2014 - Airport Staff Safety Recognition Campaign, Hong Kong International Airport, Hong Kong
Outstanding Outlet Award 2014 - Singapore Changi Airport, Singapore
Outstanding Staff Award 2014 - Singapore Changi Airport, Singapore
New Ambassador 2014 - TOUCH Campaign, Kuala Lumpur International Airport, Malaysia
Top Rated On Viator 2014 - Indira Gandhi International Airport, India
2013
Two Service Legends Award - New Delhi Indira Gandhi International Airport, India
First prize in the Golden Ideas - Guangzhou Baiyun International Airport, Greater China
Corporate Excellence Award 2013 – Hong Kong International Airport Customer Service Excellence Programme 2013, Hong Kong
Team Award 2013 - Hong Kong International Airport Customer Service Excellence Programme 2013, Hong Kong
Good Safety Suggestion Award 2013 - Airport Staff Safety Recognition Scheme, Hong Kong International Airport, Hong Kong
Best Safety Supervisor Award 2013 - Airport Staff Safety Recognition Scheme, Hong Kong International Airport, Hong Kong
Best Smiling Customer Service Competition Award 2013 - Smile at the Airport Campaign, Hong Kong International Airport, Hong Kong
Outstanding Service Staff Award 2013 (Silver) - Singapore Changi Airport, Singapore
Extra Mile Outstanding Staff Award 2013 - Extra Mile Programme, Singapore Changi Airport, Singapore
Hospitality Outlet of the Year 2013 - Second Annual GMR-IGI Airport Award, New Delhi, India
Partnership Award for Excellence 2013 - British Airways, Hyderabad, India
Certificate of Appreciation 2013 - Service Legends of IGI Airport, Indira Gandhi International Airport, India
2012
Top in Class Award 2012 - Malaysia Airports’ Concessionaires Conference, Malaysia Airports Holdings Berhad, Malaysia
Moment of Truth Award 2012 - Malaysia Airports’ Concessionaires Conference, Malaysia Airports Holdings Berhad, Malaysia
Environmental Responsible Retail Recognition Scheme 2012 (Silver) - Hong Kong International Airport, Hong Kong
Environmental Responsible Retail Recognition Scheme 2012 (Bronze) - Hong Kong International Airport, Hong Kong
Outstanding Service Staff Award 2012 (Bronze) - Singapore Changi Airport, Singapore
Corporate Excellence Award 2012 - Hong Kong International Airport Customer Service Excellence Programme 2012, Hong Kong
Individual Award 2012 - Hong Kong International Airport Customer Service Excellence Programme 2012, Hong Kong
Hospitality Outlet of the Year 2012 - First Annual GMR-IGI Airport Award, New Delhi, India
Hospitality Business Partner of the Year 2012 - First Annual GMR-IGI Airport Award, New Delhi, India
New Business of the Year Award 2012 - Mississauga Board of Trade Business Awards of Excellence, Toronto Pearson International Airport, Canada
Environmental Responsibility Award 2012 - Hong Kong International Airport, Hong Kong
Gold Award - 2012 Best of the Best Culinary Awards, Hong Kong Tourism Board
Best of the Best Culinary Awards 2012 (Gold) - Hong Kong Tourism Board, Hong Kong
Asia Pacific Regional Award 2012, Lounge of the Year Award - Priority Pass Limited
2011
Outstanding Service Staff Award 2011 (Bronze) - Singapore Changi Airport, Singapore
Outstanding Staff Award 2011 - Singapore Changi Airport, Singapore
Changi Got Talent 2011 - Singapore Changi Airport, Sinagpore
Horizon 2011 Explore Award - Indira Gandhi International Airport, India
Top in Class Award 2011 - Malaysia Airports' Concessionaires Conference, Malaysia Airports Holdings Berhad, Malaysia
Corporate Excellence Award 2011 - Hong Kong International Airport Customer Service Excellence Programme 2011, Hong Kong
2010
Corporate Excellence Award 2010 - Hong Kong International Airport Customer Service Excellence Programme 2010, Hong Kong
Best of the Best Culinary Awards 2010 (Gold) - Hong Kong Tourism Board, Hong Kong
Best of the Best Culinary Awards 2010 (Silver) - Hong Kong Tourism Board, Hong Kong
2009
Asia Pacific Entrepreneurship Awards 2009, Outstanding Entrepreneur - Enterprise Asia