| Q 1: How would I know which terminal I am departing from? |
| It should be printed on your e ticket. |
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| Q 2: How will I know which departure area my flight is departing from? |
| Using Canada as home country - within Canada means Domestic; out of the country means International; to the US is US Trans-border. |
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| Q 3: If I cannot find the lounge who should I contact? |
| Call the lounge number indicated on your confirmation screen. |
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| Q 4: What services are available? |
| All food & beverages; Wi-Fi connections; TV magazines & newspapers; and shower* facilities. |
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| (*only at T1 Domestic lounge, T1 US Trans-border Lounge and T3 International lounge) |
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| Q 5: What if I am late for my departure no time to use the lounge wills there be a re-fund? |
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Provided that we receive at least 48 hours prior notice of a cancellation of a booking for Lounge Services from the Customer, we will
issue a refund of the charges previously paid by the Customers. A cancellation fee for passenger will be made of CAD10. In the event of no
shows by the Customer,we regret that there is no refund.
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| Q 6: Can I purchase lounge use for a friend and send as a gift? |
| Yes, you can. Please kindly visit to our website to make the booking. |
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| Q 7. What are the opening hours of the lounge? |
| T1 Domestic 0500 – 2200 |
| T1 International 0500 – 2130 |
| T1 US Transborder 0500 -2030 |
| T3 Domestic 0500 – 2130 |
| T3 International 0500 - 2000 |
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| Q 8: Is there only a 3 hours time limit to use your lounge? |
| All walk-in rates are for up to 3 hours lounge use. |
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| Q 9: I am an AMEX card holder; does my card make me eligible for your lounge? |
| Only Amex Centurion, Platinum charge card, Holt Renfrew Platinum, Corporate Platinum, and |
| Business Platinum card members are eligible for a complimentary lounge use. |
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| Q 10: Is alcoholic drinks include in the lounge package? |
| Yes |
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| Q 11: Do I need to make pre-booking for my lounge use? |
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You may choose to pay for the service on-site and space is usually available under normal circumstances.However,
we offer 20% off discount for passenger who books in advance.
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