1. How can I enroll in the Plaza Premium Lounge Membership program?
In order to apply for or renew a Plaza Premium Lounge membership, we invite you to visit our web site at: www.plaza-network.com where you can enroll/renew online. Please allow approximately 30 days to receive your Plaza Premium Lounge Membership welcome package (including guide and card) after the enrollment/renewal has been processed.

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2. What is the cost of the Plaza Premium Lounge membership?
1. Premium Membership
- Principal Card US$399 (tax included)/year
- Supplementary Card US$219 (tax included)/year
2. Executive Membership
- US$219 (tax included)/10visits

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3. What are the Terms and Conditions of the Plaza Premium Lounge Membership?
Plaza Premium Lounge Membership Terms & Conditions.

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4. I have lost my card!
If your Premium membership card has been lost, misplaced or stolen, please call our Service Center at 852-3960 1396 between the hours of 09:00 and 18:00 (GMT +8). A replacement card is subject to a charge of US$50. There is no replacement of lost card for Executive Membership.

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5. How long does it take to receive my membership kit?
Please allow approximately 30 days in order to receive your Plaza Premium Lounge Membership welcome package (including guide and card).

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6. What are the guest privileges in Plaza Premium Lounges?
For both types of membership, you may invite an unlimited number of guests with 20% discount off list price. Please note that guests must enter the lounge with you.

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7. I purchased the Plaza Premium Lounge membership, but I still haven't received my card. Can I still access the Plaza Premium Lounges?
Members can present the confirmation letter and same-day boarding pass in order to gain entry to a lounge.

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8. I am a Premium Member and I would like to purchase supplementary membership. How do I proceed?
The cost for Premium supplementary membership is US$219 (tax included). In order to purchase a supplementary premium membership, please contact us via email: pplmembership@plaza-network.com and leave a detailed message or visit to any of our lounges for details.

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9. What lounges can I access with Plaza Premium Lounge membership?
All locations under Plaza Premium Lounge network except Beijing, Shanghai and Guangzhou.

Locations:
1. Hong Kong International Airport
- The Travelers’ Lounge (East Hall) Before Gate 1, East Hall, T1
- The Travelers’ Lounge (West Hall) Before Gate 35, West Hall, T1
- Plaza Premium Lounge Arrivals Level

2. Singapore Changi Airport
- The Green Market Departures Level, T2

3. Kuala Lumpur International Airport
- Plaza Premium Lounge Near Gate C11-C17
- Plaza Premium Lounge Domestic Departures

4. Senai International Airport, Johore
- Plaza Premium Lounge 1/F, Passenger Terminal Building

5. Muscat International Airport
- Plaza Premium Lounge International Departures
- Plaza Premium Lounge International Arrivals

6. Rajiv Gandhi International Airport (Hyderabad)
- Plaza Premium Lounge International Departures
- Plaza Premium Lounge Domestic Departures
- Plaza Premium Lounge International Arrivals

7. Indira Gandhi International Airport (Delhi)
- Plaza Premium Lounge Domestic Departures, T1
- Plaza Premium Lounge (Lounge A) International Departures, T3
- Plaza Premium Lounge (Lounge B) International Departures, T3
- Plaza Premium Lounge International Arrivals, T3*
- Plaza Premium Lounge Domestic Departures, T3*
- Plaza Premium Lounge Domestic Arrivals, T3*

8. Toronto Pearson International Airport
- Plaza Premium Lounge US Transborder, T1
- Plaza Premium Lounge Domestic Departures, T1
- Plaza Premium Lounge Domestic Departures, T3
- Plaza Premium Lounge International Departure, T3
- Toronto Pearson Lounge International Departures, T1

9. Vancouver International Airport
- Plaza Premium Lounge International Departures
- Plaza Premium Lounge Domestic Departures

* opening soon

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10. How to reach us?
For Plaza Premium Lounge membership inquires, please call the number below Monday through Friday (business hours GMT + 8):
Business Hours: 0900hr-1800hr
TEL: + 852 3960 1300
FAX: + 852 3960 1301
Or we can be reached by e-mail:
pplmembership@plaza-network.com

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